Appeals process

New applicants & certified clients of SCUK have the right to appeal against any certification decision by SCUK, relating to the applicant organisation or certified client. Appeals shall be subject to a full investigation by an ‘independent person’ and shall not result in any discriminatory action against the appellant.

Note 1: An independent person is someone who has had no direct involvement with the audit or certification of the relevant appellant in the calendar year preceding the submission of the appeal, including the audit or certification that is the subject of the appeal.

Note 2: Investigations shall take into account results of similar appeals.

Appeals Procedure

Appellant submits a written appeal in writing to the SCUK, setting out the background to and reasons for, appeal.

Note 3: Acknowledgement shall be made to the appellant.

All appeals are recorded in the NCR Log and assigned a unique identifier.

SCUK Technical Department will notify the appellant of the names of the individuals responsible for the investigation and an anticipated timeframe for completion. Interim updates will also be provided to the appellant, particularly if there are likely to be changes in the timeframe of investigation.

The outcome of the investigation and provisional decision shall be reviewed and approved by the SCUK Operations Director (or nominated deputy) prior to communication to the appellant. The SCUK Operations Director (or nominated deputy) shall be an independent person (as defined in Note 1 above) and have had no prior involvement with the investigation and provisional decision.

In order to ensure impartiality and in addition to the review by the SCUK Operations Director (or nominated deputy) shall also be reviewed by a member of the SCUK Impartiality Committee, prior to the outcome being communicated to the appellant.

Upon completion of the investigation and satisfactory impartiality review, the outcome shall be fomally communicated to the appellant. The SCUK Operations Director (or nominated deputy) shall be responsible for the initiation, monitoring and close out of any corrective actions identified as being incumbent upon SCUK.

The decision of the SCUK Operations Director is final and binding upon all parties.

Comprehensive records of the investigation and decision making processes shall be retained.

Any corrective actions incumbent upon SCUK shall be presented to the Management Review Meeting.